Terms and conditions
Last updated: October 2026
These terms apply to all video, photo and production services provided by Billz Media ("we", "us", "our") to our clients ("you"). By paying a deposit or confirming a booking you agree to them. If we have agreed something different in writing for your project, the written agreement comes first.
Booking requests and quotes
A booking request sent through this website is not a confirmed booking. A date is confirmed only after we have spoken with you, agreed the scope and price, and received your deposit. Quotes are valid for the period stated on the quote.
Deposit and payment
A deposit is required to secure your date. The balance is due on the date shown on your quote, and always before the final files are released. Payments can be made by mobile money or bank transfer, and amounts are in Ghana cedis (GHS) unless the quote says otherwise. We do not hold a date for anyone until the deposit has been received.
Rescheduling and cancellation
If you need to change the date, tell us as early as you can. We will move your booking to a new date if we are available, and a reasonable rescheduling is not charged. If you cancel, the deposit is not refundable, because we will have turned down other work for that date. If we have to cancel because of illness, an emergency or equipment failure, we will offer you another date or a full refund of what you have paid.
What we need from you
- A clear programme or schedule, shared in good time
- Permission to film at the venue, and access for our crew and equipment
- A contact person on the day who can help us with introductions and changes
- Letting guests know that filming will take place
- Reasonable rest and refreshments for our crew during long events
Coverage on the day
Coverage hours are the hours stated in your package or quote. If the event runs longer and we are able to stay, additional time is charged at the rate we agree with you. Live events cannot be repeated, so we cannot re-film a moment that has passed, and we cannot promise any particular shot where the programme or the venue does not allow it.
Delivery and changes
Delivery times in our packages are estimates, and they start once the event has taken place and any information we need from you has been received. You will have one round of reasonable changes to the edit at no extra charge. Further changes or a different style of edit may be charged. Final files are delivered by online download link, and sometimes on a USB drive if your package includes one. Please download and keep your own copy, because we do not guarantee to store project files indefinitely.
Copyright and how you can use the film
We own the copyright in the footage and films we create. When you have paid in full, you receive a licence to use the final film for your personal use, or for your own business promotion if it is a business project. You may share it online and in print, but you may not sell it or license it to others without our written permission. Raw, unedited footage is not included unless we have agreed so in writing.
Unless you tell us in writing before the shoot that you do not want us to, we may use clips and stills from your project in our portfolio, on our website and on our social media, to show our work.
Music
Music used in your film is either licensed, royalty free or supplied by you. If you ask us to use a particular song, you are responsible for any rights needed to publish it publicly, and some platforms may mute or remove videos that use commercial music.
Drone filming
Drone footage depends on the rules of the Ghana Civil Aviation Authority, the weather, safety and permission from the venue or owner of the site. We may decline or stop a flight if it is not safe or lawful, and in that case the rest of the package is not affected.
Equipment, backups and limits of liability
We use professional equipment and back up footage with care. In the rare event of loss or damage that is outside our reasonable control, such as equipment failure, corrupted media or theft, our liability is limited to the amount you have paid us for the affected service. We are not liable for indirect losses.
Events outside our control
Neither side is responsible for failing to carry out their part of the agreement because of events outside their reasonable control, such as severe weather, power or network failure, government restrictions, illness or an emergency. We will work with you in good faith to find a new date.
Your information
How we handle your personal information is explained in our privacy policy.
Governing law
These terms are governed by the laws of the Republic of Ghana.
Changes to these terms
We may update these terms from time to time. The terms that apply to your booking are those in force when you confirmed it.
Contact
If you have any question about these terms, please reach us through the details on our Contact page.
